Buying and selling second-hand should be straightforward and safe. Here are our top tips for a smooth experience on Kiddlo.
Arrange to meet in a busy, well-lit area like a coffee shop, supermarket car park, or community centre. Avoid inviting strangers to your home.
Our messaging system keeps a record of your conversations. If a buyer or seller asks you to move to WhatsApp or text before you've agreed a sale, be cautious.
Always check the item in person before handing over cash. Make sure it matches the listing photos and description, and test any moving parts or buckles.
Paying through Kiddlo means your money is held safely until you confirm you're happy. Bank transfers to strangers offer no protection if something goes wrong.
Before buying or selling, search the product name on the government's product recall database. Items like car seats, cots, and highchairs are recalled more often than you'd think.
Only buy a second-hand car seat if you know its full history. Never buy one that's been in an accident, is past its expiry date, or is missing its labels. If in doubt, buy new.
Check that slats are no more than 6.5cm apart, the mattress fits snugly with no gaps, and there are no loose or broken parts. Avoid cot bumpers — they're a suffocation risk.
Look for the CE or UKCA mark on toys and equipment. Check age recommendations and small-parts warnings, especially for items intended for under-threes.
If something feels off, trust your instincts. You can report any listing or user directly from their profile, and our team will review it within 24 hours.
If you've experienced something unsafe or suspicious, we're here to help.